Frequently Asked Questions

Find answers to common questions about our palletised freight transport services.

What types of goods do you transport?

We transport non-regulated, non-hazardous goods including palletised packaging materials (carton, film, packaging consumables), non-food retail stock, light industrial supplies (non-hazardous, non-controlled), and boxed goods and pallet loads.

What goods do you not transport?

We do not transport hazardous/ADR goods, fuel, chemicals, flammable materials, refrigerated/temperature-controlled goods, medical/pharmaceutical products, alcohol, tobacco/vapes, waste/scrap materials, cash/valuables, or animals. We transport non-regulated, non-hazardous goods only.

Do you offer same-day or next-day delivery?

Yes, we offer same-day and next-day delivery options where routes and capacity allow. Please contact us to discuss availability and pricing for your specific requirements.

Do you provide proof of delivery?

Yes, we provide proof of delivery documentation for all deliveries. This includes date, time, recipient details, and delivery confirmation.

Do you offer contract delivery services?

Yes, we offer scheduled contract deliveries for B2B customers who require regular transport services. We can establish regular collection and delivery schedules to suit your operations.

What information do I need to provide when booking?

You'll need to provide collection and delivery addresses, number of pallets, pallet dimensions and weight, preferred collection date/time, required delivery date, description of goods, and any special access requirements.

What areas do you cover?

We provide palletised freight transport services across the UK. Please contact us to confirm coverage for your specific routes.

How do I get a quote?

Contact us via email at [email protected] or phone at 0738 599 0051 with your transport requirements. We'll review your details and provide a quote.

What are your business hours?

Our business hours are Monday–Friday, 9:00–17:00. Collections and deliveries can be arranged outside these hours by prior arrangement.

Do you handle pallets of different sizes?

Yes, we handle standard pallet sizes and can accommodate different load configurations. Please provide pallet dimensions and weight when booking so we can confirm we can handle your specific requirements.

What happens if I'm unsure whether you can transport my goods?

If you're uncertain whether your goods fall within our service scope, please contact us before booking. We can discuss your specific requirements and confirm whether we can transport your goods.

Do you provide tracking for deliveries?

Tracking information can be provided if required. Please discuss your tracking needs when booking your delivery.

Still Have Questions?

If you have additional questions, please don't hesitate to contact us.