Privacy Policy

Last updated: 2024

Siana Limited ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal information.

1. Information We Collect

We may collect the following types of personal information:

  • Name and contact details (email address, phone number, postal address)
  • Company name and business details
  • Information about transport requirements (collection/delivery addresses, goods descriptions)
  • Payment information (where applicable)
  • Communication records (emails, phone calls)

2. How We Use Your Information

We use your personal information for the following purposes:

  • To provide transport services and process bookings
  • To communicate with you about your bookings and enquiries
  • To provide quotes and process payments
  • To comply with legal obligations
  • To improve our services

3. Legal Basis for Processing

We process your personal information based on:

  • Contract: To perform our transport services
  • Legitimate interests: To operate our business and provide services
  • Legal obligation: To comply with applicable laws
  • Consent: Where you have provided consent

4. Sharing Your Information

We may share your information with:

  • Service providers who assist in delivering our services (e.g., delivery drivers, logistics partners)
  • Legal and regulatory authorities when required by law
  • Professional advisers (e.g., accountants, lawyers)

We do not sell your personal information to third parties.

5. Data Security

We take appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, or destruction. However, no method of transmission over the internet is 100% secure.

6. Data Retention

We retain your personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. Typically, we retain information for up to 7 years after the end of our business relationship.

7. Your Rights

Under UK data protection law, you have the following rights:

  • Access: Request a copy of your personal information
  • Rectification: Request correction of inaccurate information
  • Erasure: Request deletion of your information (subject to legal requirements)
  • Restriction: Request restriction of processing
  • Portability: Request transfer of your information
  • Objection: Object to processing based on legitimate interests
  • Withdraw consent: Where processing is based on consent

To exercise these rights, please contact us using the details below.

8. Cookies

This website does not currently use cookies. If this changes, we will update this Privacy Policy.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these websites. We encourage you to review their privacy policies.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on our website.

11. Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact:

Siana Limited
Flat 2, Bowley House
Chimes Court
Rugby
CV21 1FP
United Kingdom
Email: [email protected]
Phone: 0738 599 0051

12. Complaints

If you have concerns about how we handle your personal information, you have the right to lodge a complaint with the Information Commissioner's Office (ICO):

Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Website: ico.org.uk